Professional Service & Account Team Leader
02.04.2024
Kraków
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Zakres obowiązków
- Managing customer retention with paid services at edrone Maintaining high-quality service and continually increasing it using appropriate tools & strategies
- Ensuring high customer satisfaction through proper planning and execution of activities that meet their expectations
- Managing a team of 5-10 members in the Professional Service department, providing professional leadership and support to each team member
- Maintaining feature usage and impact rate above the average for edrone PL customers
- Maintaining a high MRR (Monthly Recurring Revenue) rate within the team Maintaining a low churn rate among departmental clients and a positive NDR
- Continuous optimization of departmental work, implementing new processes, and regularly updating existing processes and instructions
- Proactively seeking new solutions in the field of paid edrone services Supervising materials used in customer service
- Collecting feedback from customers
- Gathering demand for new functionalities from customers Creating promotional materials with departmental clients
- Managing customer inquiries and errors in PS and forwarding them to the IT department
- Managing testing of new edrone functionalities
- Collaborating with other teams to ensure high-quality customer service
- Reporting to the Team Manager on actions taken within the team and collaboration with employees.
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Wymagania
- At least 1.5 years of experience at edrone in the Customer Care department and a Senior position
- Positive evaluation from the Team Leader and no implemented WIP
- English language proficiency at minimum B2 level
- Work onsite at the office located at 1 Lekarska Street, at least 2-3 days per week
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Oferta
- Professional training preparing you for work
- Flat organizational structure, significant decision-making autonomy, and real influence on how the company operates - your opinion matters to us!
- Salary - 7800 PLN gross - 8000 PLN gross in the first year of work as a leader, 8000 PLN gross - 8700 PLN gross in the second year of work as a Leader
- Multisport card, private medical care (LuxMed), free English and Portuguese language lessons, personal counseling with Mindgram with the possibility of participating in free psychotherapeutic visits, as well as access to our private gym in the office, if you feel like getting some more endorphins after work 💪
Recruitment process - Filling out the recruitment form and attaching a resume - deadline (4th of April 2024, end of the day) -> click "APLIKUJ" on the right up corner of this page
- Completion of the recruitment task by April 8th.
- Selection and scheduling of recruitment interviews (April 8th).
- 45-minute recruitment interview with the CCO Wioleta Jednaka & Recruiter Milena Micor (April 9th-12th).
- Feedback regarding the recruitment process (April 12th).
After each stage, you will always receive feedback regarding your candidacy.
