Kariera

O pracodawcy

Salary range:

5500-6500 PLN gross

Zakres obowiązków

• CS conducts regular check-ins of accounts, integrations, AWS reports - contacts by email using macr (contact followed up by Service), verifies conversation statuses, contacts by phone when customer does not respond to emails, 
• contacts dissatisfied customers and possible livers to improve relationships and prevent churn,
• contacts customers who have given notice and are likely to succeed with us and tries to retain them,
• contacts customers for renewals and upsells, 
• researches and analyzes customer needs, collects feedback and passes it on to the appropriate people,
• holds regular meetings with the smaller and unengaged in order to educate them, increase their usage and interest in the functionalities, and present the value of the product,
• sends personalized, segmented email campaigns according to the customer's target, engagement, industry,
• offers discounts and deals to customers to increase their interest in the company's products and services, as well as improve relationships and loyalty,
• conducts webinars and interactive workshops, allows participants to ask questions, join discussions and solve problems. Uses various tools such as polls, surveys or quizzes to engage participants and encourage their active participation.
• Constantly educates and inspires customers using various communication channels,
• has a dedicated time each week for customers - they can schedule a meeting through calendly, and at the meeting raise issues that are important to them - these meetings are designed to help maintain an ongoing relationship with customers,
• co-creates with the entire CS department engaging videos and dynamic presentations, showing the values of the system, a given functionality, case studies of other customers, etc..,
• co-creates or commissions e-books, training materials to help customers gain the knowledge and skills they need to actively use the tool.

Wymagania

• Relationality, openness, empathy, communicativeness,
• Great knowledge of systems: edrone, jira, confluence, 
• Good analytical skills,
• Minimum 6 months experience at edrone company
• A proactive approach to customers and customer relations
• Great knowledge about marketing automation, digital marketing,
• Passionate about Customer Success,
• Data-backed good customer support management
• Willingness to develop independently with the Customer Success
• English min B2,  Polish C1+
• Hybrid (Remote and in office) work from Cracow office

Oferta

• Stable employment and clear rules of cooperation,
• An employment contract or B2B contract
• Salary range 5500-6500 PLN gross
• Opportunity to grow in Customer Success
• Subsidized sports package - Multisport and medical - LuxMed, English and Portuguese lessons, access to mental health and wellbeing portal - Mindgram.
• Great atmosphere and friendly conditions for acquiring new skills,
• Work in a modern, well-equipped office in Cracow, and after the implementation period the possibility to work in a hybrid system,

Recruitment process:

• Filling out the recruitment form and attaching a resume - deadline (Wednesday 26.04.2023 15:00)
• Recruitment task https://docs.google.com/document/d/12tSAGhcAWX0EHgs2eEiuvgQNV1HdIrdRDnmtNZKO7VE/edit  deadline (Wednesday 26.04.2023 15:00)
• In-office interview with the Team Leader and Manager
• Decision on the offer or feedback with an action plan