Kariera

Technical Support Specialist

28.02.2023
Kraków
APLIKUJ

  • Responsibilities:

    • Cooperation with the indicated engineers (programmers, IT specialists) in order to correctly implement the edrone tool and its individual functionalities
    • Verification of errors and system reports and forwarding to the engineering department for resolution
    • Describing bugs and reports and supervising the solution by the Engineers department
    • Conducting technical training for the Customer Care team
    • Collecting technical knowledge in the form of articles on Confluence
    • Development of competences by learning and testing new external tools
    • Building and maintaining long-term relationships with customers
    • Educating customers on available functionalities and new solutions implemented by the company

  • Requirements:

    • Great knowledge of systems: edrone, jira, confluence,
    • Minimum 6 months experience at edrone company
    • Technical understanding
    • Base knowledge of code and programming languages
    • Data-backed good customer support management
    • Willingness to develop independently with the basics of programming
    • English min B2,  Polish language - nice to have
    • Hybrid (Remote and in office) work from Cracow office

  • Offer:

    • Stable employment and clear rules of cooperation,
    • Employment contract or B2B contract
    • Opportunity to grow in technical support
    • Subsidized sports package - Multisport and medical - LuxMed, English and Portuguese lessons, access to mental health and wellbeing portal - Mindgram.
    • Great atmosphere and friendly conditions for acquiring new skills,
    • Work in a modern, well-equipped office in Cracow, and after the implementation period the possibility to work in a hybrid system,
       

    Recruitment process:

    1. Filling out the recruitment form and attaching a resume until 2:00 PM - 03.03.2023 (To apply scroll to the top of the side and click "Aplikuj")
    2. Recruitment task will be sent to the candidates. Deadline for completing the task is until Monday 5:00 PM - 06.03.2023
    3. In-office interview with the Team Leader and Manager
    4. Decision on the offer or feedback with an action plan
       

    Regardless of the decision after each stage, you will always get feedback on your candidacy.